Biggest scam artist in Waco. Wanted to charge almost $600 to repair a piece that only cost $17 at Home Depot. $200 just to remove the toilet and $400 to do the work. All of this after already wasting $75 for them to drive to my house. Definitely will never use this company.
Brandon visited for my initial service call. He was very prompt and responded quickly. He addressed my water heater issue and educated me about all of my options for replacing the unit. I chose to go with a Marathon, and Brandon kept me informed every step of the way about the status of the arrival of my new unit. He brought Nathan to assist with the installation. Both gentlemen were very pleasant and polite, and they installed the unit professionally in a short time. Because of my good experience I would not only use Mr Rooter again, but I would also recommend the company to my friends.
Two plumbers came over, talked on the phone for 1 hour and dug out some of my bathtub drain. Walked to the door across my hardwood floors and tracked mud to the door! Then told me it would be $600.00!! I called their manager, it took him 1-1/2 hour to call back, he told them to leave. They didn't even clean up. This may be the worst service company in Central Texas!! Never use them!!
We had the pleasure of Robert being our technician and he was absolutely amazing. My husband is a disabled vet and suffers from PTSD and so having a stranger come into the home was very stressful for him.. Robert was patient and kind and most importantly he took the time to talk to my husband and never once seemed annoyed by it... Robert thank you for the great customer service and fixing our water bill problem...
They came out quick, identified the solution and got to work. Love that I knew what the cost would be before he started. Issue was fixed fast and now working great! Highly recommend Mr. Rooter!
Mr Rooter is a US Plumber based in Waco, Texas. Mr Rooter is located at 3715 Franklin Ave, Waco, TX 76710, USA.
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