The staff is usually helpful and polite. Occasionally an employye is inexperienced or unhelpful but it's rare from my experience. I wish they would staff a little better so all customers could get the service they need but if you have time to wait they'll get to you. They also could display a bit better. Often I'm wandering around for a while looking for a new release.
All the brands I went to buy I was told "we don't sell them here"? There was only one worker on a weekend day? Waco needs a FULL Sephora!!!! Period.
Love this store, wish the staff was a little more friendly.
So I went in there Friday to pick out my first high end foundation in a LONG a time. I chose a Becca foundation and got the Anastasia angled brow pencil. (Btw two people had just recently stolen a palette so I got ran off by the employees thinking I was stealing-obviously you missed your chance and let the real criminals get away but you want to up your security on me. Nice try guys, this girl doesn't steal but good job) Tried the foundation on a couple of times at home and realized this foundation wasn't for me. Many people suggested that I return it (they take them back if you have used less than 75%) and get a new one. They also suggested that I get color matched and to have one of the girls help me find a good foundation for my skin. So I get there and this girl is helping another lady (mind you she is actually helping her and suggesting products, the whole 9) So I patiently wait in line to see who can help me next. That girl gets done and rings the woman she was helping, tells me to take a seat and she'll be right with me. Well another girl comes over huffing and puffing I guess because I needed help and it was an inconvenience for her. So she matches me and tells me to look on an iPad and is like here there's all the foundations our website matches for your skin type. And I'm thinking "cool don't you think I haven't done this at home? I wanted an human expert opinion" but anyways she gets one that I suggest and comes back. They are both the wrong shade. She looks at the one I picked out that I was questioning if it was a match before I asked for help and come to find out it was. So she searches it on me. I ask her if she can put it on my face like the other girl was helping her lady out with like showing her step by step. She goes "oh here is the brush I used to apply my foundation. I dot it all on my face and buff it out" and leaves me by myself to do it. I'm like "okay cool you're a real big help" so I end up doing it myself, making my purchase, and leaving. Thank you so much Waco for bringing another big city business and ruining it with your staff and the destruction of the community (the store always looks a hot mess) I'll go to ulta or order online from now on.
Sephora Inside Jcpenney is a US Health facility based in Waco, Texas. Sephora Inside Jcpenney is located at 6001 W Waco Dr, Waco, TX 76710, USA.
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