Customer service. 0
I was afraid to come to the store, because I thought it would be overly expensive. The staff was extremely professional and helpful. They're very knowledgeable about their products, which are not that expensive. I have yet to have a bad experience with LensCrafters. They really do care about their customers and providing a good experience. Worth every dollar
I called this store thinking it was the place I got my glasses from. I wasn't sure because I didn't have the receipt in front of me when I called, but it turned out to be the wrong place. The employee hung up as soon as he found out I was trying to get the other eyewear store in the mall. I mean I was in the middle of saying something and he abruptly ended the call. I think his name was Randall or Harold but I'm not completely sure. Either way, I've never bought glasses or anything else from this store and I don't recommend you do either. Get your prescription from your eye doctor and walk down the hall to VisionWorks where they're friendly and professional.
These people sold us a pair of glasses which broke after only a few months. They then refused to replace the frames saying we did not purchase an extended warranty. How long should a pair of frames last? I guess with LensCrafters, the answer is less than a year for the cheap flimsy worthless frames they sell. Terrible customer service! Don't go! Try eyemasters for anything else.
I would not go here again. First off, I went twice attempting to order prescription sunglasses. The lady didn't even know how to look up my insurance even though I was already in the system from a previous purchase at a store in Austin. I knew the exact pair I wanted and I needed her to order them. I swear it was like pulling teeth. Not only did she not help look up the pair I wanted, but left the front to go talk to someone in the back as I tried finding the model number. When I finally found out they weren't able to order it, I asked for my order history from my glasses that I have so I could see my prescription so I could order what I wanted online. She absolutely refused to give me MY prescription and said I'd have to get it from the doctor. I left furious. This place is a joke of a store. Not to mention, I swear I can type faster on a computer with my feet than this lady. Sadly, I wasted 2 hours of my life in this store. 2 hours I'll never get back....
Selection. 0
If you're going to talk about someone after leaving them a voicemail, you should learn to completely hang up the phone. They were rude in person but it definitely didn't get better.
Lenscrafters is a US Health facility based in Waco, Texas. Lenscrafters is located at 6001 W Waco Dr #106, Waco, TX 76710, USA.
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