This time I got a callback from the original salesman and he said, "I'm calling you to let you know the warehouse ran out of all those sets and is having to build more. In that process they are waiting on a couple pieces to finish the set." I immediately called back and asked what the new eta would be. He told me, "well the parts they said won't get to them until August 6th, and then they need to assemble the rest of your set. We are estimating August 25th for arrival."
I obviously voiced my displeasure, and reviewed my paperwork to confirm I could return my order for a full refund of the $3,500 purchase price we made back on June 5th. When I asked about that the salesman replied snarkely, "You can return it but what are you going to do about furniture?" Really!?!? I told him my wife and I would piece together a set through another source. He had no further comment about that but asked if we would keep the order if he could bring in the pieces that are done. He said there were two nightstands and a dresser done, but the bed frame, vanity, and additional pieces were not. They offered to loan us a "basic metal base" for our bed until the rest came. I declined, and here I am today going in to cancel my order for a refund. I would never "borrow" from a furniture store first of all, and second why is it that nobody was checking on orders and keeping customers up to date with changes?! I had to fish every ounce of information out of them at every turn. I don't want a partial bedroom set, and I don't want DuBois hanging onto $3,500 cash when I receive nothing in return for over two months!! June 5-Aug 25 is 12 weeks!!
I thoroughly enjoyed my experience with DuBois Furniture from start to finish! The furniture is top of the line and the customer service is impeccable!
My advice? SAVE YOUR MONEY AND TIME! Don't risk being the 1 in ten or worse that gets what we got! DuBois is making some sweet interest off of suckers waiting 12 weeks for furniture they paid for! First and last purchase... maybe try some customer service, or screen your wholesalers so you're not disappointing 10% or so of every client walking in your doors. Grade: 0. Not even worth a letter!
This could have been avoided with basic customer service skills like tracking your customer orders, and keeping your customer up to date! To add icing on the cake the salesman notified me it happens to "10% or so of our orders and I'm sorry it happened to you." Really!? 1 in 10 or even possibly worse odds of this happening to your clients!? That's awful, and something you shouldn't admit!
Incredibly excited to incredibly disappointed. That sums up the experience with DuBois. My wife and I came in looking for a new bedroom set and a budget of $4,000. I felt that was a fair budget and not the lowest, but also far from the highest. We were so excited when we found they had a new catalog we could view for a set, and after explaining what we wanted the salesman said, "There is a new set I think y'all would love." Sure enough, we loved it. We ordered it right there and he called the company to verify everything was in order and they confirmed it. The salesman then told us next week their floor display of that set was coming in, and that we should come in to look at it in person just to confirm it's what we expected.
We miss Mr.James Dubois he is a Wonderful man !
When she called back she notified us the building warehouse shuts down the whole week of July 4th, and that she was sorry we got caught in that delay. She assured me the furniture would arrive no later than July 15th. Well... July 15th came and went, and we never heard. So on July 18th I called in and got the same questions asked and assured I'd get a callback when they found out what was going on.
We went in the next week and sure enough we still loved the set. I asked the same salesman what the timeframe was for our set, and he said, "3-4 weeks from the date of order (June 5th, 2017)." We left and awaited the call. July 4th week rolled around, and I thought it was odd I still had not heard anything so I called in July 5th to check the status. The lady who answered asked for my information and then said she would call back with an update.
I bought a customizable couch for a reasonable price that I LOVE! It turned out even prettier than I imagined. The people at the store were very nice and it was delivered quicker than promised. It was a great shopping experience. Thanks Dubois!
Ordered A four game table chair, my wife loves them. Quick service for special order.
Du Bois Furniture Inc is a US Furniture Store based in Waco, Texas. Du Bois Furniture Inc is located at 3920 Bosque Blvd, Waco, TX 76710, USA.
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