Where to begin.... I bought my wife a wrap for her engagement ring. The ring was sent off to be resized. When it came back the diamonds were loose. WE have had to send it off 5 times in less then a year to have diamonds replaced. 5 times at 5 weeks each time. Basically the ring was in the shop for half of the year. This past time the manager was trying to talk highly of the products and the wrap fell apart in his hands. YEP high quality. HE stated that they would custom order a ring for my wife to replace it. That was 6 weeks ago. Today my wife calls and finds out that the vendor does not make that ring anymore. Conveniently they found this out today. Now they have to find another vendor. I have bought several pieces from Zales but never again. THE quality is cheap. THE diamonds are cheap. I am disgusted with this company.
cheap things sold high
Very disappointed! Did not buy the life time warranty on my wife's wedding ring because it came with warranty that is supposed to cover the diamonds. Well took it in for a cleaning and they said a diamond was lose and it would cost $77 to fix! Not even 6 months old, talk to 3 other jewelry stores and they said if I bought it from they that they would have fixed it for free! Very disappointing in a caliber of jewelry store as Zales
I Had a WONDERFUL experience with Kevin at the Zales in the Richland Mall! I have a VERY expensive diamond ring that I did not purchase there,but needed it sized and was a little apprehensive about sending it off as I have heard horror stories about diamonds being changed out for low quality replacements. Kevin set my mind at ease, checked my diamond thoroughly and allowed me to check it with his looking glass as well and made sure that I felt comfortable through the whole process. I checked it when it left and when it came back and it was perfect and Beautiful!!!! I would definitely return here and let Kevin take care of any of my diamonds!! Great Customer Service and VERY Sweet! I feel that it was a blessing that I got to meet him and I will definitely be back!
Zales is a US Jewelry Store based in Waco, Texas. Zales is located at 6001 W Waco Dr, Waco, TX 76710, USA.
Please contact with Zales using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Zales opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Waco