This occurred last year and was never resolved.
The jewelry team has looked at my ring twice now and both times the ring came back incorrect. It came back a solid color the first time even though it was two-toned when I got it, and now it came back with the wrong color, not fully painted where it should be, and looking really bad. I have waited a long time to get it back.
Leticia Hill is the store manager of the Zales Outlet in Waco. She lost my wedding ring after I left it there to get resized. The short story is she never made any attempt to reconcile the problem. She showed a lack of compassion and was very apathetic toward my situation and never attempted to make things right. The result? She simply said there was nothing she could do and refunded my husband's money. We have only been married for 16 months and now I am without the ring that my husband gave to me as a symbol of his love and affection and our marriage. No words can describe how sad and hurt that I am. Please do not trust these people with anything that is precious to you.
The place was clean. Easy to find what you are looking for. But the customer service was terrible. I walked in. Alrhough I was immediately recognized by walking in their door, they each looked away. No greeting. And they were tending to other patrons so I smiled anyway and proceeded to look for a wedding band for my soon to be husband. As they each finished conducting business with customers they were previously helping, I stood patiently by two rings I was going to choose from. I just wanted to feel them, look them over and decide. Three people that walked in AFTER me were zoned in on although I know the clerks saw me patiently waiting. Maybe it was my hair not fixed. Or no make up. Could have been the particular college short I was wearing!! I gave up and left. Felt very uncomfortable and embarrassed at such disregard. I would have been a very good cash paying customer. WOULD have.
I good great service and good deal.
*PLEASE DO NOT VISIT THIS STORE, YOU WILL BE VERY DISAPPOINTED.*
I placed a ring on layaway with the understanding they make reminder calls. I received a check in the mail refunding me my money from my layaway. I went to the store for them to tell me oh, we sold it. Ya right! I did not get one call as a reminder. I will never purchase any items and I’ll make sure anyone I know won’t visit the store. I don't anyone to be subjected to that kind of treatment. I wish I could subpoena their phone records to prove they did not make one call.
Zales Outlet is a US Jewelry Store based in Waco, Texas. Zales Outlet is located at 2704 W Loop 340, Waco, TX 76711, USA.
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