Hi Robert! I'm sorry I missed to opportunity to clarify what happened with you - you left before I could explain. I was offering the lady in line the chance to try our managers special - the 2-for-$6 regular pretzel dog deal. You came up and asked me how much the regular pretzel nuggets were - I told you they were $3.99. Because I was still helping the lady finish her transaction, I didn't get the chance to respond quickly enough when you seemed offended by this. I tried to stop you as you were leaving to clarify what happened, but you seemed to be in a hurry.
This is a response to Robert Iversen from Alex Ward, the manager at this location:
Staff is great and food is even better! Love their pepperoni pretzels with ranch dip! Alex is the coolest! They are always having a fun time and will make you smile :)
Wow.. Just wow. You offer the customer in front of me 2 pretzels at closing for $6 and then we don't get the special. People talk about 'white privilege'... How about 'white penalty' for just being white.
Good food cinnamon pretzels
This is a sad day when you can intentionally and without a second thought offer a discount to customers who are not white and intentionally, refusing to offer them a discount. Man, I'd take the special as quickly as the next person because I need it as much as any person. I'm barely scraping by and wanted to get a couple to share with my 2 sons who I am spending my vacation playing miniature golf as our big splurge.
Great cinnamon sugar pretzels
No thanks, and please avoid this place. They exclude you based on who they think you are and do NOT treat every customer with any equal treatment. Really sad.
I'd love to have you give us another shot - our 2-for-$6 regular pretzel dog deal is always available. I know times are tough, too, so I'd also recommend checking out our Pretzel Perks app available on Android and Apple devices, as well as any of our other combo options. Hope to see you and your kids back again soon!
Auntie Anne S Pretzels is a US Bakery based in Waco, Texas. Auntie Anne S Pretzels is located at 6001 W Waco Dr #220, Waco, TX 76710, USA.
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