I took my truck in for tires and oil change, "certified diesel" mechanic, his claim, not mine, took 4 trips under the truck to figure out what size drain plug was. Spilled oil into fan shroud, which resulted in oil sprayed over engine. He did mount and balance tires well. Will not return after spending time having to clean engine compartment.
I recently purchased a refrigerator on layaway from the Waco store. It was going to be a Christmas present for my wife. Due to no overtime at my job I missed one payment and they cancelled the layaway. They told me they were issuing a refund check for the amount I put down and all payments thereafter. Amount total 300.00. They sent the check to the wrong address and I called the manager and told him about it and he said they would correct the problem. They have drug their feet and a month later still have not sent my money. They have ruined Christmas for me and my family. I have contacted Sears complaint department and they said they would help, but 4 days later still haven't heard from them. Who do you have to talk to to get any satisfaction with these people? They act like they are doing you a favour by giving you your money back. I will never deal with Sears Waco ever again.
Had to look for help while shopping. Women's slippers are now in the Women's clothing section; along with the bras, and other miscellaneous items! And it's across from the Jewelry counters! Poor lay-out of the whole store!
As of 08/10/2017 . Class action lawsuit against sear warranty department. They will tell you anything to get you to buy. See you in court hopefully before they file for bankruptcy.
Regret buying a washer and dryer from Sears. Never again. SPENT A LOT OF MONEY ON IT AND ALSO THEY TOLD US HOW GOOD THE PROTECTION PLAN IS AND WHEN U CALL CAUSE U NEED SOMETHIN THEY ARE TO LAZY TO COME OUT TO YOUR HOUSE AND CHECK IT OUT. Saying let's try over phone fixing it first. I dk about washers. That's why I'm calling my protection plan to come out and help.
Sears is a US Department Store based in Waco, Texas. Sears is located at 6001 W Waco Dr, Waco, TX 76710, USA.
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