Terrible Customer Service and Convenience. I pulled into the drive through on Valley Mills dr. in Waco, TX. at 3:56pm. There were two cars ahead of me. By the time I got to the window, it was admittedly about 4:04pm. The window shade was hurriedly pulled down as the car ahead of me left. The teller told me that the drive through closed at 4:00pm as she continued to service the customers on two other lanes, but refused to take my payment on an account. What bank closes the drive through at 4:00pm. Well, it turns out that Bank of America is the only bank in Waco that does so. All of the rest of the banks in town close their drive through at 5:30pm or most until 6:00pm. Shame on you Bank of America. We certainly would not want you to service your drive through customer who only wants to give you their hard earned money, any later than 4:00pm. Your tellers are more concerned with clocking out than spending any extra time on "Customer Service". I find that this type of "Customer Service Attitude/Culture" usually starts from the Top and then Down. Perhaps management should take a long look at "Itself" in the mirror and entertain a little reflection.
Closed on Sunday! I get that we want sundays off but please this is the only day that I had time to get there and cash check. Now I need to wait til I can find time to get there in the next few days. The most inconvenient hours I swear. I will not be opening an account here for sure I just wish I could walk in and cash it elsewhere without having to open an account. SO ANNOYING
Great customer service with a smile! I was in and out in no time
To busy not enough people to help.
Terrible customer service on Valley Mills location manager extremely Rude
Bank Of America Financial Center is a US Bank based in Waco, Texas. Bank Of America Financial Center is located at 1100 N Valley Mills Dr, Waco, TX 76710, USA.
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