In March 2017 I took my grandfather here for a denture consultation, after the consultation they quotes us and we put a down payment to schedule the appointment for surgery. The day after we decided the price they quoted us was out of budget and decided to cancel. Upon canceling the next day, they proceeded to take another installment out of his bank when no work was done. We have since asked for a full refund, and we get the run around. The front desk always says the manager is not there or is busy and we never get transferred over to her. They tell me they will give her the message about our refund then no call is received. We have even called the main office in California and they have told us that a refund request has not been submitted so we call them back and they say that it has been submit. Someone is lying, it's been well over 5 months and still no refund. To make matters worse my grandmother passed away and all source of income for my papa are gone. This place cares nothing for their patients, they are there to take advantage of those with little money collecting interest on money that should have been paid back within 30 to 45 business days and say they will do things and do not follow through.
Politely asked me to get there and they fitted me into there busy hectic Saturday they were already having. Very helpful and very friendly. Recomend them to anyone now.
Made an appointment to get an evaluation on a molar that needed a root canal, and to have the root canal. I had a referral and was very specific in what I needed done and on what tooth. It took a week to even be seen in the office and was told they didn't know if they do the root canal that same day or if I'd have to do a separate appointment .the staff personal was extremely rude. A week later I arrive at 8:50 for my 9 o'clock Appointment, was told I was to early to be check in. The dentist didn't even arrive until 9:15 and I wasn't seen until 945 to then be told that they will not do a root canal on a molar and I would need to be referred out. Do not water your time or money these people have no idea what they are doing. I just pray they refund my co-pay properly and don't charge my insurance sense they refused to treat me.
They are very quick and efficient at collecting funds. However they will give you the run around when it comes to a refund. I have brought this to the attention of the DAV, VFW and all veterans to not use their services. When asked to refund monies paid for services not rendered, you get a run around about the process and can never get answers. Seems their "Contract,Billing and payment" department operates like a payday loan company"
While the premises are outstanding, the financial management is horrible.
Having major pain in my tooth called them and told them the situation.
I love Brident Dental & Orthodontics! They are very good and the staff is so kind! And the prices are very good as well! I would high recommend anybody looking for good dental care or braces, to go to Brident!
Brident Dental Orthodontics is a US Dentist based in Waco, Texas. Brident Dental Orthodontics is located at 4215 Franklin Ave, Waco, TX 76710, USA.
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