My friend came in to get a hair cut and color and the woman at the front was very rude and matter of factly informed her of the prices before hand as if my friend could not afford it. She cried for an hour because the woman was so rude. They need to not judge people and get some real customer service skills.
Everything was great until the price came up. Before I made an appointment I called to double check on the price for them to make ombré on my hair, they said about $45-60. So when I arrived for my appointment I made sure before they touched my hair to check the price once again incase something changed but the price was still the same when I called. So I let them proceed with my hair but after they finished my hair and I got what I want, the cashier lady told me it was $90!! I argued and told them that I called and double checked with them about the original price I was told but they had no sympathy whatsoever. Complete snobs! They will rip you off!
This is the worst service I have ever seen. They have people cutting hair who never went to school. They charged my son $26 for a simple fade and even screwed that up. I had my hair flat ironed and omg I was so inbarassed to even walk out the store. Never let them flat iron your hair. As soon as I walked in my door I washed it. Also I called ahead of time to find out how much it would cost for a simple hair cut and the women told me on the phone $16. After it was done he gets to the counter and it was $26. They work together to rip u off. Both times I went they did this. They r a joke. Don't go to JC penny's salon it's horrible.
I showed up at 1:06 PM on Wed Oct. 9, 2013 at the JCP Salon in Waco, TX. I informed them that I wanted a full face threading service. They informed me that they do no thread. I had to then suggest waxing instead of threading. A gentleman which I am assuming is the manager stated that they do wax. Along side him was a white lady and Hispanic lady. The gentleman dashes behind the wall to search for someone who waxes. A black lady showed up and informed me that she does not wax on a full time basis and thus cannot wax my face. The gentleman returns and asks the Hispanic lady at the desk if she waxes. She stated yes but then started rambling. Clearly she also did not want to wax my face. I was upset but tried not to show it. There were now four people at the front desk that were not busy at all, did not have any clients in the shop and were just chatting instead of trying to wax my face and make me a customer and then a satisfied customer. I then had to suggest that I heard there is a threading place in the mall. The Hispanic lady finally got off from lying her back against the wall and tried to give me instructions on how to get to this threading store in the mall. I informed her and the other people I am not from here and thus did not know the store's she stated when trying to give me directions. I was so upset on their level of service that I just decided to give this "'other" threading store a chance. JCP Salon had a huge missed opportunity. I am an extremely loyal client once I receive excellent service. I am a professional African American mother who was turned away for service either due to my race (judging me on first impression) OR just all four employees who were lazy and did not want to make revenue for the company and a nice tip for themselves. I suggest all four of these individuals be reprimanded and or fired. If they do not want to work they should stay home and not punch a clock. However, if you are on the clock and actually do perform waxing services, you should provide that to each and every customer that comes through the door. I will inform the religious community in Waco to not ever patronize this salon. Missed Opportunity = Missed Revenue = Eventual shutdown of JCP Salon.
Jcpenney Salon is a US Beauty Salon based in Waco, Texas. Jcpenney Salon is located at 6001 W Waco Dr, Waco, TX 76710, USA.
Please contact with Jcpenney Salon using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Jcpenney Salon opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Beauty Salon in Waco